Policies

Appointments/Cancellations
After scheduling your appointment, your confirmation will be made through a method of your choice by our salon concierge. We understand that you may need to cancel or reschedule your appointment. We kindly ask that you give us 48 to 24-hour notice. When a customer “no-shows” or cancels their appointment at the last minute, our stylists are not able to re-book another appointment, which results in lost revenue for the service provider and for the business. Appointments cancelled with less than 24-hour notice will result in a charge equal to 50% of reserved service. No-shows will be charged 100% of the reserved service.

Payment Types
We accept cash, Visa, MasterCard and Discover. Aveda gift cards are also accepted for both services and retail.

Refunds
We have a 30-day exchange policy. If you’re not satisfied with your product you can exchange it, all we ask is that you bring your receipt. If you received a service that you are not happy with, please let us know within 24 hours and we will strive to re-book your correction within the first week so we can make it right.

Cell Phones
In order for us to maintain a calm and relaxing atmosphere, we respectfully request you turn off your cell phone or set your cell phone on silent when entering the salon. Please understand that a ringing cell phone during a service is a distraction from our work, which is providing you a relaxing and wonderful service!

Pets
The State Board of Cosmetology and the Board of Consumer Affairs have specific rules and regulations stating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.

Children
Making your child care arrangements prior to your appointment ensures that you and our other guests will enjoy their experience. We do not supervise children, and may have to reschedule your appointment. Sharp scissors, hot styling tools, and heavy equipment make for a dangerous place for children, and you deserve our full attention and focus, as well as to allow our other guests to relax and enjoy their visit.